Archive: Customer Love
The word is out! SocialSpark is live!! We are all very excited to introduce you to SocialSpark, and help you along the way as you become familiar with the site! There are several ways to find information throughout the site, so let's be sure you know them all.
To start, you will most certainly find more information and more detail by logging in. Go ahead and create an account if you haven't. Once you have logged in and started moving around the site, you'll notice question marks (?) in several places, for example here: 
and here:
Click on them!! These will show you more information, and are located in places where we felt more explanation would be useful.
Next up, there's lots of information under the 'Help' drop down in the upper right of any SocialSpark page. You can quickly access the current most common questions from Bloggers and Advertisers via the FAQ's. You'll find even more information by clicking on the word 'Help' itself. This will take you to our Customer Support page, where you can look up SocialSpark Blogger Information, SocialSpark Advertiser Information, or even access our Glossary for help with terms unique to Social Spark.
While you're still on that Customer Support page, you can reach the Customer Love Team with any questions or concerns that were not yet answered in the information you reviewed. Simply click on the Submit a Ticket option.
If you are moving through the SocialSpark site, and know you want to go directly to submitting a ticket to Customer Love, choose 'Submit a Help Ticket' from the Help drop down.
Have any suggestions of items to add to the Customer Support page? Feel free to mention that in a ticket to Customer Love, or choose 'Submit Feedback' on the Customer Support page.
You will also soon have the ability to watch brief videos to help you through the site. We have a couple set for release this week! You'll find them on SocialSpark along the right side of the pages in your account. Watch for this:
Don't forget to check out the Boards for current customer discussions and useful tips from your fellow Advertisers and Bloggers. Finally, watch here for additional Blog posts this week with more information on using SocialSpark. Enjoy the site!!
We have rolled out a new feature to our Customer Support page, just for the advertisers. This feature is Live Chat. If you have questions regarding your account, setting up your opp, or anything else, feel free to reach out to our Account Management Team.
You can access Live Chat by entering your account, and clicking on the Customer Support link at the top of the page:
This will take you to the Support Center. Once here, click the Live Chat link:
You will then be taken to the following screen, where you will click the Connect to Operator button:
After you connect to the operator, you will be taken to your chat screen:
Now you can start chatting with our Account Managers.
Our standard Live Chat hours are Monday - Thursday, 9 a.m. to 6 p.m. EST, and Friday, 9 a.m. to 5 p.m. EST.
We look forward to hearing from you.
Hello All,
I'm the new outside West Coast Sales Director at PPP... and as you can see from the picture below... I did receive a warm welcome! Folks missing from the picture who also made me feel welcome include Dan, Sandi, Joe, and Randy in sales; Jenni, our office manager; Ted Murphy, head honcho; Karen, head of customer love... well come to think of it everyone was quite nice really... so thanks to everyone for a warm welcome!
From Left: Glennis/HR; Kash/Sales; Britt/Marketing.
I'm looking forward to engaging with some great brands/advertisers (Toyota, Edmunds.com, Neutrogena, PlayStation, EA, XBOX, Apple, Starbucks, Nike, movie studios, etc.) over the coming months and look forward to presenting some outstanding opportunities to the PPP community. That said, I better get back to work... so much to do, so little time...
Rock On!
Kash
